Refund & Return Policy

If you wish to exchange or return the product, you must contact us first.
The customer has the right to return the product within 3 days from the date of receipt, provided that the product is intact and no change has occurred. The customer bears the full shipping costs, and the cost of the product is returned to the customer within 14 working days.

The customer has the right to replace the product with another, before sending the shipment. After sending the shipment, he is entitled to a replacement within 14 working days, and he must bear the full shipping cost and the difference in product cost, if any.

If the product is defective, or does not conform to the specifications that were determined at the time of purchase, the customer has the right to replace or return the product within 14 days, and in this case the customer must send proof of shipping costs indicating: the consignment number - shipping - and the cost. The customer then has the right to get the full amount back.

Comprehensive products in discounts and offers are not exchangeable or refundable, with the exception of a defect in the product, see: Article 4 of the return and exchange policies.